Refund Policy

1 Refund Eligibility

At scholarzelvyntha, we understand that our budget analysis services may not always meet your specific requirements. We offer refunds under certain conditions to ensure customer satisfaction and maintain trust in our financial planning tools.

• Premium subscription plans purchased within the last 30 days
• Learning program enrollments with less than 25% course completion
• Technical issues preventing platform access for more than 72 consecutive hours
• Duplicate charges or billing errors confirmed by our finance team
• Services not delivered due to system failures or platform maintenance

2 Non-Refundable Services

Certain services and situations are not eligible for refunds due to the nature of digital content delivery and personalized financial analysis reports.

• Custom budget analysis reports that have been delivered and downloaded
• One-time consultation services that have been completed
• Gift subscriptions that have been activated by the recipient
• Subscriptions cancelled after 30 days from purchase date
• Learning programs with more than 50% completion rate
• Third-party integrations or add-on services from external providers

3 Refund Process

Our refund process is designed to be straightforward and efficient. We aim to process all valid refund requests within 5-7 business days of approval.

4 Partial Refunds

In certain circumstances, partial refunds may be offered based on service usage and time elapsed since purchase. This ensures fair compensation while acknowledging the value already received.

• Learning programs with 25-50% completion receive 50% refund of enrollment fee
• Premium features used for 8-21 days qualify for 60% refund
• Custom reports generated but technical issues occurred may receive 25-75% refund
• Subscription downgrades process as partial refunds for the billing difference

5 Payment Methods & Processing

Refunds are processed using the same payment method used for the original purchase. Different payment methods have varying processing timeframes which are outlined below.

• Credit/Debit Cards: 3-5 business days for refund to appear on statement
• PayPal: Instant to 24 hours for refund to appear in PayPal account
• Bank Transfer: 5-7 business days plus additional bank processing time
• Digital Wallets: 1-3 business days depending on wallet provider
• Gift Cards: Store credit issued within 24 hours of approval

If your original payment method is no longer available, we may issue store credit or arrange alternative refund methods after identity verification.

6 Dispute Resolution

We encourage customers to contact us directly before initiating chargebacks or disputes with their financial institutions. Most refund concerns can be resolved quickly through direct communication with our customer service team.

• All refund disputes are handled by senior customer service representatives
• Escalation to management available for complex cases within 48 hours
• Documentation and evidence review process for disputed charges
• Alternative resolution options including service credits or plan modifications
• Final decision appeals can be submitted within 14 days of initial resolution